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Christopher Michailov-Lee's Experience:
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Software Product Manager at Optum/UnitedHealth Group
2015 - Present | Broomfield● Duties include business analysis, roadmap creation and prioritization, story creation, management of development resources, management of sprint grooming and planning sessions, driver of documentation, API integrations, testing and launch activities for a health care call center SaaS solution. ● Lead technical documentation effort; produced over 1000+ pages of detailed information in 2 months time ● Prioritized and managed development teams for 12+ deployments across three months impacting 1000+ call center agents with minimal disruption to daily operations
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Owner/Product Management Consultant at Tenacitix
2014 - 2015 | Broomfield, CO● Founder of Tenacitix. Provide product strategy, requirements gathering, planning and product management process development consultation work for small businesses in Colorado and the mid-West. Consultative work is designed to get an organization down the right path to product development while they work on building out their own product management organization.
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Sr. Product Manager (Contract) at Convercent
2014 - 2014 | Denver, CO● Owner of the SaaS solution and member of the management team. This included maintaining the roadmap, creation of stories and gathering of requirements as well as diving deep into web and user analytics to determine ways to enhance the product ● Compiled organization-wide roadmap which defined product, marketing, sales, IT, development and customer service activities in an effort to align activities and expectations ● Provided guidance to the Development, Marketing, Operations, Legal, Sales and IT divisions to influence the evolution of the SaaS product to meet the needs of future and current clients
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Sr. Product Manager at CDK Global (fka ADP Dealer Services)
2013 - 2014 | Seattle, WA• Business owner of the core inventory services SaaS solution; provided guidance, requirements and prioritization for four teams totaling 25 developers in Seattle and India; lead efforts to integrate REST APIs with Authentication and Authorization services; mentored other product managers and developers on proper product management practices to build out consistency across the organization • Proactively lead launch activities for tool release, including working closely with legal, support, marketing, training, and IT spread throughout a matrixed organization; successfully launched new inventory management tool to 9000+ dealers in the U.S. and Canada less than a year after assuming role with negligible impact to support personnel and minimal push-back from dealer base; met directly with key dealer groups to demo the new toolset and directly illicit feedback from them on how to make the tool more robust; product launch considered most successful in company’s history
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Sr. Product Manager at Amazon.com
2011 - 2013 | Seattle, WA• Lead process improvements in the studio resulted in 48K images in 2011 which covered 168K ASINs (1/3 of product selection); continued process improvements and product routing strategies to studio in 2012 resulted in 97% image coverage on in-stock inventory by end of Q3 (4/5 of product selection); Created process improvements to capture additional vendor-supplied images or samples sent to the studio; designed to reach the BISS goal of image coverage for 95% of in-stock ASINs • Business owner of CAD widget requirements; widget designed to expose CAD assets to customers on highly technical product offerings; designed processes to capture CAD files from vendors and upload Rich Media Assets to Product Description Pages on www.amazonsupply.com; deployed CAD Content on 47K products in a single month; identified CAD Partner to optimize CAD files with 32K deployed by end of 2012; expected gains in efficiencies will result in 100K+ products to be covered by end of Q2, 2013 • Lead efforts to identify other digital media assets to be uploaded to products sold on AmazonSupply.com. Proven conversions/sales lifts shown as a result of asset upload and association (from $2K a week prior to asset association to over $22K a week three weeks after asset association)
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Manager - Corporate Website Services at Jeppesen
2009 - 2011 | Englewood, CO• Driver of Web and Online Social Media Strategy, including website optimization; defined and lead efforts to optimize user and search experience on website properties with an increase in search engine visibility of 328% in two years time; defined and drove the translation strategy and processes of the Corporate external-facing website into multiple languages • Worked closely with analytics associate and drove requirements to implement Omniture and TeaLeaf to track user experience and identify areas of improvement for a sales funnel • Managed budgeting, personnel and prioritization for Corporate-level projects; owned the strategic product roadmap for evolution of the Corporate website; lead efforts to integrate directly with e-Commerce team to streamline user experience from Corporate website to the B2C online customer purchasing experience.
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Product Manager at Jeppesen
2007 - 2009 | Englewood, CO• Product managed and launched redesigned global corporate website; coordinated efforts across 7 business units on multiple continents including training and communications; managed 10 indirect reports across a global matrix organization; trained 100+ employees worldwide on how to manage website content using content management system and deployed content governance model; Implemented Click-to-Call/Chat; Resulted in reduced customer calls and quicker resolution times; Realized cost-savings in the form of reduced hold times for inbound calls and decreased employee workload due to self-service web functionality. • Identified and gathered requirements for enhancements to corporate website presence; demonstrated ability to quickly align and implement changes with limited resource availability; prioritized weekly Sprint activities with development team; operated in an Agile Scrum Environment
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Program Manager II at Echostar Technologies
2006 - 2007 | Englewood, CO• Managed budgeting; realized a cost savings of $100K in a $1M budget by reducing on-hand inventory and moving to a JIT inventory model; Enacted policies designed to reduce bottlenecks and streamline operations; Increased operational efficiencies in group by 30+% over a period of 6 months • Managed software releases and engineering change orders (ECO); Managed a team of engineers and technicians in two different countries; Managed project timelines, dependencies and requirements, including delivery
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E-Commerce Business Analyst at Webroot Software, Inc.
2004 - 2006 | Boulder, CO• Implemented standardized reporting solutions using Crystal Reports/Business Objects and Webtrends; Created executive dashboard reporting on key e-Commerce metrics; Identified key barriers to online purchasing using metrics, increased conversion rate by 1.7% and increased sales by $40K daily
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Manager E-Services at Premier Members Federal Credit Union
1999 - 2004 | Boulder, COMaintained company website, including online banking portal; performed training for Credit Union members on how to use online banking; designed and executed daily, weekly, monthly and annual reports using Crystal Reports.